At Dorise, we are dedicated to ensuring your satisfaction with every purchase, striving to provide a hassle-free shopping experience. If, for any reason, you are not completely satisfied with your order, our Returns and Refunds Policy is designed to accommodate your needs. Here's how it works:

Initiating a Return: To initiate a return, please ensure that the item is unused, in its original condition, and with all tags intact. Returns are accepted within 30 days from the date of purchase.

Refund Process: Our refund process is efficient and straightforward. Upon receiving and inspecting the returned item, we will promptly issue a refund to the original payment method. Please allow 5-7 business days for the refund process to be completed. To expedite the process, you may provide visual evidence such as photos or videos of any defects or damages for swift resolution.

Steps to Start a Return: Contact our customer service team at support@dorise.shop to initiate the return process. Please provide the reason for return along with your order number. Await instructions for the return shipping address. Upon receipt and verification of your return (typically within 72 hours), you will receive a confirmation email. Any refunds, if applicable, will be processed within 7 days. Please note that your bank or credit card company may require an additional 3-5 business days to process the refund.

Insurance Scenarios:

Customer Dissatisfaction: If the return is due to dissatisfaction, the return shipping cost is the responsibility of the customer. Refunds will be issued for the item cost minus the initial shipping fee.

Faulty Product: In the case of a faulty product, please provide clear images of the fault to support@dorise.shop. We will arrange for a return label, and upon inspection, a full refund will be issued.

Damaged Packaging: If your package arrives visibly damaged, please document the packaging along with photos and contact us immediately. We will work with the shipping carrier to resolve the issue, offering a replacement or corresponding refund.

Incorrect Sizing: To exchange for the wrong size, email us at support@dorise.store for further instructions. We will provide a return label, and upon receipt, please send the correct size or receive a refund.

For any inquiries or concerns regarding returns and refunds, our dedicated customer service team is always available at support@dorise.shop.

Thank you for choosing Dorise. Your trust is invaluable to us, and we are committed to providing you with exceptional service!